Need a hand?
Tell us what you were trying to do, what happened and where you got stuck.
Most asked
When the widget does not appear
- The published page
- Make sure the deployed page contains the complete snippet.
- The project and domain
- Check that the project is active and the website address matches its configuration.
- Script restrictions
- Check whether your consent setup, content security policy or tag-manager conditions prevent the script from loading.
- The browser
- Check the console for errors and try a test without an aggressive content blocker.
Microphone permission is only needed for voice. A reviewer can write instead.
More: Installation
When does the trial start?
After your first real onboarding feedback, choose Free or a trial. The message alone does not start the clock. The trial starts after your decision, a verified saved card and consent to the selected paid renewal; it lasts 7 days.
More: Pricing
Do I need a paid plan for MCP?
No. MCP is included in Free, Solo, Pro and Team. Free includes 100 new text comments every 30 days; retrieving feedback through MCP does not use that allowance.
More: Connect your agent
Do people leaving feedback need an account?
No. All it takes is Voicedot on your site. They leave feedback without an account or a browser extension.
What counts towards the Free allowance?
Free includes 100 new text comments in each 30-day period and MCP. The allowance renews every 30 days from its start date, not at the start of a calendar month. Replies and discussions do not count towards the limit. Editing text, changing a status and retrieving feedback through MCP do not use this allowance.
More: Pricing
Privacy and deletion requests
Include the website, relevant page and approximate time of the message. A supplied email or receipt can help identify a submission. Do not send the full visitor conversation unless it is needed and an appropriate channel has been agreed.
For a message left on a customer’s website, that website owner normally controls why it was collected. Contact them first about that purpose; contact us for help identifying a Voicedot-related request.
What to include so we can help quickly
Each kind of request needs different details. Pick yours and the message template below gets the right subject.
Installation and setup
Write about thisIf the widget is not appearing, start with the installation guide. For an agent connection, use Connect your agent.
Include the project or domain, browser and result of the installation check. Say whether you are on a live site, staging or local setup.
Plans and billing
Write about thisAnnual plans include a 60-day money-back guarantee from invoice payment; with the 7-day trial, that is 67 days, or over two months to try Voicedot. To request a refund, email us from your account address at support@voicedot.ai and identify the invoice or payment.
For Free, trial or billing questions, include your account email and invoice reference, if any. Never send card details.
The trial gives you 7 days of the full product. Free is an ongoing, smaller plan. See the current pricing preview for the plan comparison.
Your first trial lasts 7 days, requires a payment card and renewal consent, and starts after your choice; without valid consent and a saved card, you move to Free afterwards. After your trial ends without a paid plan starting, you can start one additional 7-day trial if fewer than 5 comments were added during the trial or the widget never sent a signal. The 7 days start when you restart the trial.
Privacy and deletion requests
Write about thisInclude the website, relevant page and approximate time of the message. A supplied email or receipt can help identify a submission. Do not send the full visitor conversation unless it is needed and an appropriate channel has been agreed.
For a message left on a customer’s website, that website owner normally controls why it was collected. Contact them first about that purpose; contact us for help identifying a Voicedot-related request.
A product issue or suggestion
Write about thisTell us what you expected, what happened and where. Remove private information from any screenshot.
A pin that moved after a redesign, an incorrect transcript and a question about a conversation need different checks. Name the step so we can start in the right place.
Write to us
Start with the website address, browser and exact error. Leave out passwords, API keys, card details and sensitive visitor content.
To: support@voicedot.ai
Subject: Help with [installation / agent connection / billing / another issue]
Account email:
Project or website:
Browser:
I was trying to:
What happened instead:
Exact error, if any:
Steps to reproduce:Use this if it helps. A short explanation is fine.
Documentation
Step-by-step guides, with commands you can copy.
- Add Voicedot to your site.
Enter your site address, get your snippet and add it yourself, through a developer or with Piotr. Works with HTML, React, Webflow and Framer. Under 3 minutes.
- Give your agent the context to begin.
Connect Codex, Claude Code, Claude Desktop or Cursor to Voicedot over MCP. No API key: sign in through your browser, choose projects and start read-only.
- Know what comes with the feedback.
Messages, saved page views, agent access and storage in plain words. See what travels with a comment, who can access it and where to find the full documents.
Make peace with revisions. Then make progress.
Start with one page and one person whose feedback you need.
Try it yourself
Explore the full product at your own pace. Add the widget to your site and invite the first person to review it.
Annual plans only: 60-day money-back guarantee.
Let’s do it together
Meet Piotr to explore Voicedot, install the widget or discuss your project.
Free installation